LEGAL NOTICE

Last updated: 28 July 2026

1. Identification of the website operator

In accordance with Spanish Law 34/2002 of 11 July on Information Society Services and Electronic Commerce, users are informed that this website is operated by:

Company name: REALITY-LOVETENERIFE SL
Trading name: LoveTenerife
Tax identification number (NIF/CIF): B4467106
Registered address: Av. San Francisco 12, 323, 38650 Arona, Santa Cruz de Tenerife, Spain
Email address: info@lovetenerife.cz
Telephone: +34 624 856 008
Website: www.lovetenerife.rentals

Commercial Registry: Hoja TF-69465 Tomo 3837 Folio 164 IRUS: 1000238889798

The website platform and booking engine are provided by Avantio.

2. Purpose of the website

The purpose of this website is to provide information about holiday accommodation and related services offered or managed by LoveTenerife.

The website also enables users to:

• search for available accommodation;

• consult property descriptions, prices and availability;

• submit enquiries;

• request or complete accommodation bookings;

• communicate with LoveTenerife;

• access information intended for property owners;

• subscribe to commercial communications where consent has been provided;

• access information concerning properties offered for sale or other real-estate services.

The information published on the website is intended for users interested in accommodation, holiday rentals, property management and related real-estate services.

3. Acceptance of the terms of use

Accessing and using this website gives the visitor the status of user and implies acceptance of this Legal Notice.

Users should read this Legal Notice whenever they access the website, as its content may be amended.

Booking accommodation or contracting a service is also subject to the applicable General Booking Terms and Conditions, the information provided during the booking process and any specific conditions relating to the selected accommodation or service.

Where there is any conflict between this Legal Notice and the specific contractual terms of a reservation, the specific contractual terms will prevail in relation to that reservation.

4. Website access and use

Access to the website is generally free of charge, except for the cost of connecting through the telecommunications network supplied by the user’s service provider.

Certain services, including accommodation bookings, may require the user to provide personal information, accept contractual conditions or make a payment.

Users agree to use the website, its contents and its services lawfully, diligently and in good faith.

Users must not:

• use the website for unlawful or fraudulent purposes;

• damage, disable or interfere with the operation of the website;

• introduce viruses, malicious code or other harmful technological elements;

• attempt to access restricted systems, accounts or information without authorisation;

• use false identities or provide inaccurate or misleading information;

• make speculative, false or fraudulent bookings;

• reproduce or exploit website content without the required authorisation;

• infringe the rights or legitimate interests of LoveTenerife or any third party.

LoveTenerife reserves the right to restrict or suspend access to the website where there is evidence of fraudulent, unlawful or abusive use.

5. Information about accommodation

LoveTenerife seeks to ensure that the descriptions, photographs, facilities, prices, availability and other information displayed on the website are accurate and up to date.

However, certain information may be supplied by property owners, booking platforms, external providers or other third parties. Minor differences may also arise due to property maintenance, replacement of furniture or equipment, photographic perspective, seasonal changes or circumstances beyond LoveTenerife’s reasonable control.

Photographs are provided for illustrative purposes and should be interpreted together with the written description, characteristics and conditions of the accommodation.

Before confirming a reservation, users must review:

• the selected accommodation;

• arrival and departure dates;

• number and ages of guests;

• total price;

• taxes and additional charges;

• payment conditions;

• security deposit, where applicable;

• cancellation conditions;

• house rules;

• check-in and check-out conditions;

• any specific limitations or requirements.

The information confirmed during the final stage of the booking process will form part of the applicable contractual conditions.

6. Prices, availability and reservations

Prices and availability shown on the website may vary according to dates, occupancy, length of stay, demand, promotions, optional services, taxes and other booking conditions.

A property search or the display of availability does not guarantee that the accommodation will remain available until the booking has been successfully completed.

A reservation will only be considered confirmed when the user has completed the required booking process and has received the corresponding confirmation from LoveTenerife or the authorised booking system.

Obvious typographical, technical or calculation errors will not create a right to contract at a manifestly incorrect price. Where such an error is identified after a booking request, the user will be informed as soon as reasonably possible and offered the appropriate available alternatives.

The specific payment, cancellation, modification, security-deposit and refund conditions are established in the General Booking Terms and Conditions and in the conditions presented before confirmation of the reservation.

7. User information and responsibility

Users are responsible for ensuring that the information they provide through forms, enquiries and reservations is complete, accurate and up to date.

The person making a reservation declares that they are legally capable of entering into the contract and, where booking on behalf of other guests, that they are authorised to provide the required information and accept the applicable conditions on their behalf.

Users must inform LoveTenerife of any error in the booking information as soon as possible.

Users are responsible for keeping confidential any booking reference, access credential or other information that permits access to their reservation.

8. Intellectual and industrial property

All content on this website, including its design, structure, source code, texts, photographs, graphics, logos, icons, trademarks, databases, videos and other elements, is protected by intellectual and industrial property legislation.

Such content belongs to REALITY-LOVETENERIFE SL or is used under licence or with the authorisation of its respective owners.

Access to the website does not grant the user any ownership right, licence or right of exploitation over its contents, except for the limited right to use the website for personal and lawful purposes.

Without prior written authorisation, users may not reproduce, distribute, modify, publicly communicate, make available, extract, reuse, sell or otherwise exploit all or any substantial part of the website or its contents.

Users may download or print information exclusively for private, non-commercial use, provided that no content is altered and all notices regarding authorship and ownership are retained.

9. Photographs and property information

Photographs, descriptions, plans, videos and other materials relating to accommodation or properties may belong to LoveTenerife, the relevant property owner or an authorised third party.

They may not be copied, published, reused or distributed for commercial purposes without the prior permission of the relevant rights holder.

Users who provide photographs, descriptions or other materials to LoveTenerife confirm that they have the necessary rights or authorisations for their use within the scope of the requested service.

10. Third-party links and services

The website may contain links to third-party websites or may integrate services supplied by external providers, including:

• the Avantio booking platform;

• payment service providers;

• map and location services;

• analytics tools;

• weather-information services;

• social networks;

• communication tools;

• property-sales websites;

• other tourism or real-estate service providers.

LoveTenerife does not control the content, availability, security or privacy practices of independent third-party websites.

The inclusion of a link does not necessarily imply approval, recommendation, association or responsibility for the third party concerned.

Users should review the legal terms, privacy policy and cookie policy of any external website before using its services.

11. Payment services

Payments may be processed by banks, payment gateways or other authorised payment service providers.

LoveTenerife does not necessarily receive or store the complete payment-card details entered through an external payment gateway.

Payment processing is subject to the conditions and security procedures of the relevant provider, without prejudice to LoveTenerife’s obligations in relation to the accommodation booking.

The payment methods available for each reservation will be displayed during the booking process.

12. Website availability

LoveTenerife seeks to keep the website available and functioning correctly. However, uninterrupted availability cannot be guaranteed.

Access may be temporarily interrupted or restricted due to:

• maintenance;

• updates;

• technical faults;

• telecommunications failures;

• cybersecurity incidents;

• changes made by external providers;

• force majeure;

• circumstances beyond LoveTenerife’s reasonable control.

LoveTenerife may modify, suspend or discontinue parts of the website when reasonably necessary, while respecting confirmed contractual obligations.

13. Limitation of liability

To the extent permitted by applicable law, LoveTenerife will not be liable for damage arising exclusively from:

• interruptions or failures beyond its reasonable control;

• misuse of the website by the user;

• inaccurate information supplied by the user or an unauthorised third party;

• external websites or services;

• malware or harmful elements introduced by third parties despite reasonable security measures;

• incompatibility between the website and the user’s device, browser or software;

• decisions made solely on the basis of general, non-contractual information published on the website.

Nothing in this Legal Notice excludes or limits liability where such exclusion or limitation is prohibited by consumer-protection legislation or other mandatory law.

LoveTenerife remains responsible for fulfilling confirmed contractual obligations in accordance with the applicable booking conditions and legislation.

14. Personal data

Personal data collected through the website will be processed in accordance with the applicable data-protection legislation.

Detailed information about the identity of the data controller, purposes of processing, legal bases, recipients, retention periods, international transfers and users’ rights is available in the website’s Privacy Policy.

15. Cookies

This website uses cookies and similar technologies.

Information about the types of cookies used, their purposes, providers, duration and how users may manage or withdraw their consent is available in the Cookie Policy and the cookie settings panel.

16. Commercial communications

LoveTenerife will only send advertising or promotional communications electronically where there is an appropriate legal basis.

Users may withdraw their consent or unsubscribe from commercial communications at any time by using the unsubscribe mechanism included in the communication or by contacting LoveTenerife.

Withdrawing consent to marketing communications will not affect communications that are necessary to manage an enquiry, reservation or existing contractual relationship.

17. Reporting unlawful content or infringements

Anyone who believes that content on the website infringes intellectual-property rights, privacy rights or any other legitimate right may contact LoveTenerife at:

info@lovetenerife.cz

The notification should identify:

• the person submitting the notification;

• the content concerned;

• the right allegedly infringed;

• the location of the content on the website;

• the reasons supporting the request;

• any relevant supporting documentation.

Submitting a notification does not automatically require the removal of content. LoveTenerife will assess each request in accordance with the applicable law.

18. Amendments

LoveTenerife may amend this Legal Notice to reflect changes in legislation, services, website functionality, business operations or external providers.

The updated version will be published on this website together with its revision date.

Users should review this Legal Notice periodically.

19. Applicable law and jurisdiction

This Legal Notice and the use of the website are governed by Spanish law.

Where the user acts as a consumer, any dispute will be submitted to the courts and tribunals determined by the mandatory consumer-protection and procedural rules applicable to the case. This may include the courts of the consumer’s place of residence where legally provided.

Where the user does not act as a consumer and the law permits the parties to agree on jurisdiction, the parties submit to the courts and tribunals of Santa Cruz de Tenerife, Spain, unless otherwise agreed in writing.

20. Contact

For questions concerning this Legal Notice or the operation of the website, users may contact:

REALITY-LOVETENERIFE SL
Av. San Francisco 12, 323
38650 Arona, Santa Cruz de Tenerife
Spain

Email: info@lovetenerife.cz
Telephone: +34 624 856 008