LEGAL NOTICE AND GENERAL TERMS OF USE

Last updated: 28 July 2026

1. General information and identification of the website owner

In accordance with Spanish Law 34/2002 of 11 July on Information Society Services and Electronic Commerce, users are informed of the following details:

Website owner: REALITY-LOVETENERIFE SL
Trading name: LoveTenerife
Tax identification number: B4467106
Registered office: Avenida San Francisco 12, Office 323, 38650 Arona, Santa Cruz de Tenerife, Spain
Email address: info@lovetenerife.cz
Telephone: +34 624 856 008
Website: www.lovetenerife.rentals
Commercial Registry details: Sheet TF-69465, Volume 3837, Folio 164
IRUS: 1000238889798

REALITY-LOVETENERIFE SL will hereinafter be referred to as LoveTenerife or the Website Owner.

The website’s technological platform and booking engine are provided by Avantio.

2. Purpose of the website

The purpose of this website is to provide information and facilitate the contracting of services relating to:

• holiday accommodation;

• short- and medium-term bookings;

• property management;

• services for property owners;

• complementary tourism services;

• real-estate intermediation and related services.

Through the website, users may view accommodation, prices, features and availability, perform searches, submit enquiries and complete booking requests or reservations.

3. User status and acceptance

Accessing, browsing or using the website gives the person doing so the status of User.

The User agrees to use the website in accordance with:

• applicable legislation;

• this Legal Notice;

• the General Booking Terms and Conditions;

• the specific terms of the contracted service;

• good faith and public order.

Use of the website does not, by itself, imply the contracting of any service.

When the User makes a booking, they will also be subject to the specific conditions displayed during the booking process.

In the event of a conflict between this Legal Notice and the specific conditions of a booking, the specific conditions will prevail in relation to that booking.

4. Access to the website

Access to the website is generally free of charge, without prejudice to the cost of the internet connection contracted by the User with their telecommunications provider.

Certain services may require:

• completion of forms;

• provision of personal data;

• acceptance of specific conditions;

• payment;

• identification of the User.

The User must have the technical means necessary to access the website and is responsible for keeping their browser, device and security systems up to date.

5. User obligations

The User agrees to:

• use the website lawfully, diligently and responsibly;

• provide truthful, complete and up-to-date information;

• review the information entered before confirming an enquiry or booking;

• respect the rights of LoveTenerife and third parties;

• safeguard any booking reference, password or access credential;

• report any unauthorised use of their data or credentials.

The User must not:

• use the website for unlawful, fraudulent or misleading purposes;

• make false or speculative bookings or use another person’s identity;

• introduce viruses, malicious software or harmful elements;

• access or attempt to access restricted systems or areas without authorisation;

• interfere with the normal operation of the website;

• use automated systems to extract data on a large scale;

• reproduce, modify or exploit website content without authorisation;

• infringe intellectual-property, privacy, reputation or image rights;

• provide false information or impersonate another person.

LoveTenerife may restrict or suspend access where there are reasonable indications of unlawful, abusive or fraudulent use.

6. Information about accommodation and services

LoveTenerife seeks to ensure that the information published about accommodation and services is clear, accurate and up to date.

However, minor differences may arise as a result of:

• changes to furniture or equipment;

• maintenance work;

• seasonal changes;

• replacement of certain items;

• the perspective or lighting of photographs;

• information supplied by property owners or external providers;

• technical or updating errors.

Photographs are provided for illustrative purposes and must be interpreted together with the written description, facilities, conditions and features stated for each property.

Before confirming a booking, the User must carefully review:

• the selected accommodation;

• check-in and check-out dates;

• the number and ages of guests;

• the total price;

• taxes and additional charges;

• the cancellation policy;

• the payment method and schedule;

• the security deposit, where applicable;

• the property rules;

• check-in and check-out times;

• any specific requirement or limitation.

7. Prices, availability and bookings

Prices and availability may vary depending on the dates, length of stay, number of guests, demand, promotions, optional services, taxes and other applicable conditions.

The fact that accommodation appears as available does not guarantee that it can be booked until the booking process has been completed correctly and the User has received confirmation.

A booking will only be considered confirmed when:

1. the User has completed the required steps;

2. the required payment or guarantee has been provided;

3. LoveTenerife or the authorised booking system has issued the corresponding confirmation.

Obvious typographical, technical or calculation errors will not entitle the User to book at a manifestly incorrect price.

Where an error is identified after a booking request has been made, LoveTenerife will inform the User and, as appropriate, offer them the option to:

• retain the booking under the correct conditions;

• select an available alternative;

• cancel the request and receive a refund of any amounts paid.

8. Intellectual and industrial property

All content on the website, including but not limited to:

• texts;

• photographs;

• videos;

• floor plans;

• designs;

• logos;

• trademarks;

• graphics;

• icons;

• databases;

• structure;

• source code;

• audiovisual elements;

is protected by intellectual and industrial property legislation.

This content belongs to REALITY-LOVETENERIFE SL, the relevant property owners or third parties that have authorised its use.

Access to the website does not grant the User any ownership right, licence or right of exploitation over such content.

Its reproduction, distribution, modification, public communication, extraction, reuse or commercial exploitation is prohibited without the prior written authorisation of the relevant rights holder.

The User may view, download or print content solely for personal and non-commercial use, provided that the content is not modified and all notices of authorship and ownership are retained.

9. Photographs and materials supplied by third parties

Photographs, videos, floor plans, descriptions and other materials relating to accommodation or properties may have been supplied by their owners or authorised partners.

Any person providing materials to LoveTenerife declares that:

• they hold the necessary rights;

• they have obtained the relevant authorisations;

• their use does not infringe the rights of third parties;

• they authorise their publication for the provision of the contracted service.

LoveTenerife may remove any content after receiving a reasonably substantiated notice of a possible infringement.

10. External links and third-party services

The website may include links to or services provided by third parties, including:

• Avantio;

• payment providers;

• banks;

• map services;

• analytical tools;

• weather services;

• social networks;

• real-estate platforms;

• communication providers;

• other tourism or technology services.

LoveTenerife does not control the content, availability, security or privacy practices of independent third-party websites.

The inclusion of a link does not necessarily imply a commercial relationship, recommendation, approval or acceptance of responsibility in relation to the third party.

The User should review the legal terms and privacy policies of the external provider before using its services.

11. Payment methods

Payments may be processed through banks, payment gateways or other authorised providers.

LoveTenerife does not necessarily receive or store the complete payment-card details entered through external payment gateways.

Payment processing will be subject to the security measures and terms of the relevant provider.

The available payment methods and applicable conditions will be displayed during the booking process.

12. Website availability and operation

LoveTenerife takes reasonable measures to keep the website available, up to date and secure.

However, uninterrupted or completely error-free operation cannot be guaranteed.

The service may be temporarily affected by:

• maintenance work;

• updates;

• technical failures;

• telecommunications interruptions;

• cyberattacks or cybersecurity incidents;

• actions by external providers;

• force majeure;

• other circumstances beyond LoveTenerife’s reasonable control.

LoveTenerife may modify, suspend or remove functions where necessary, while respecting rights arising from bookings already confirmed.

13. Liability

LoveTenerife will be liable for its obligations in accordance with applicable legislation and the specific terms of the contracted service.

It will not be liable for damage caused exclusively by:

• incorrect or unlawful use of the website;

• false or inaccurate information provided by the User;

• failures beyond its reasonable control;

• third-party services or content;

• incompatibility with the User’s device or browser;

• malicious software introduced by third parties despite the application of reasonable security measures;

• decisions made solely on the basis of general, non-contractual information.

Nothing in this Legal Notice will exclude or limit consumers’ mandatory rights or any liability that cannot lawfully be excluded.

14. Personal data protection

Personal data provided through the website will be processed in accordance with the General Data Protection Regulation, Spanish Organic Law 3/2018 and other applicable rules.

Detailed information concerning:

• the data controller;

• the purposes of processing;

• the legal bases;

• recipients;

• retention periods;

• international transfers;

• data-subject rights;

is available in the Privacy Policy.

15. Cookies

The website uses cookies and similar technologies.

Information about their categories, purposes, providers, duration and consent-management options is available in the Cookie Policy and the corresponding cookie settings panel.

Non-essential cookies will only be installed after the User has given consent.

16. Marketing communications

LoveTenerife may send marketing communications where:

• the User has given consent;

• there is a prior contractual relationship and the law permits such communications;

• another valid legal basis applies.

The User may withdraw consent or unsubscribe by using the link included in the communication or by writing to info@lovetenerife.cz.

Unsubscribing from marketing communications will not affect messages required to manage enquiries, bookings, payments or stays.

17. Reporting unlawful content or infringements

Anyone who believes that content on the website infringes their rights may contact:

info@lovetenerife.cz

The notice should include:

• identification of the person submitting the request;

• a description of the relevant content;

• its exact location on the website;

• the right allegedly infringed;

• an explanation of the reasons;

• any supporting documentation available.

LoveTenerife will review the request and take the measures required under applicable legislation.

18. Force majeure

LoveTenerife will not be liable for any inability or delay in providing services resulting from extraordinary events beyond its reasonable control, including:

• natural disasters;

• fires;

• floods;

• prolonged utility outages;

• serious telecommunications interruptions;

• labour disputes;

• decisions by public authorities;

• public-health emergencies;

• legal restrictions;

• civil unrest;

• other events of force majeure.

This clause does not affect any rights granted to the User under mandatory legislation or the specific terms of the booking.

19. Amendments to this Legal Notice

LoveTenerife may amend this Legal Notice to reflect changes that are:

• legal;

• technical;

• operational;

• commercial;

• related to the services or providers used.

The updated version will be published on the website together with the date of its latest revision.

Changes will not apply retroactively to bookings already confirmed, except where necessary to comply with a legal obligation.

20. Applicable law and jurisdiction

This Legal Notice and the use of the website are governed by Spanish law.

Where the User acts as a consumer, any dispute will be submitted to the courts determined by mandatory consumer-protection legislation.

Where the User acts for business or professional purposes and the law permits the parties to agree on jurisdiction, the parties submit to the courts of Santa Cruz de Tenerife, unless otherwise agreed in writing.

21. Severability

If any provision of this Legal Notice is declared invalid, void or unenforceable, this will not affect the validity of the remaining provisions.

The affected provision will be replaced by a valid provision that achieves, as far as possible, an equivalent legal and commercial effect.

22. Contact

For any enquiry relating to this Legal Notice, the User may contact:

REALITY-LOVETENERIFE SL
Avenida San Francisco 12, Office 323
38650 Arona, Santa Cruz de Tenerife
Spain

Email: info@lovetenerife.cz
Telephone: +34 624 856 008